Technician Team Checklist
What you should try before you call your Technician:
- Check to see if your system is on. (Seriously, you would be surprised how many times things can be turned off and you didn’t see it happen.)
- Is the power cord connected firmly at both ends? (Again, you would be surprised how many cords are loose.)
- Is the video/ audio cable connected firmly at both ends?
- Are all your inputs/ outputs in the correct location?
- Are you getting a signal?
- Are your devices on the right source input? For example, check your remote and see if the one of these: Computer 1, Computer 2, A.V., or S-video is lit up?
- Are there any flashing indicator lights? Are they labeled? What do they say?
- Is the volume up?
- If it is a laptop attached to a projector did you hold down the function key and hit “F4” or “F8”?
- Is the proper resolution applied?
- Is the aspect ratio correct?
- Is your master power switch on?
If you have tried all these options and still aren’t getting anywhere call your SMARTSolution Technicians at: (toll-free) 1.877.476.2786 or 412.390.0803. We will be happy to assist you as soon as possible.
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